How will your goods be sent?

Products from our range will be sent by post or courier, e.g. DHL/UPS.
In the case of larger volumes and quantities, we use the services of a shipping company.

What is the delivery time?

We will, of course, process your order promptly upon receipt. The shipment will usually take up to 2 business days.

What are the shipping costs?

Germany and Austria
From a merchandise value of 50,00 € or more, we deliver all items free of charge within Germany and to Austria. In the case of a lower merchandise value, the maximum shipping cost is 6.10 €.
Other EU countries:
Shipping costs for these destinations amount to 17.00 €.

In all other cases or for special situations, please send an email to shop@biviax.com or give us a call on +49 (231) 9767301.

Important note
Although every care is taken, it is possible that goods may become damaged during transit. Should this situation arise, we will of course replace the damaged items free of charge.

However, please note the following procedure:
A complaint of damages in transit must be made to the courier immediately on receipt of the goods. Then inform the biviax online shop of these damages in transit. If you would like to return the goods, please notify us in advance by email, fax or telephone.

Thank you for your understanding and cooperation.

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